Client Rights & Consumer Information

In accordance with Texas law (Health & Safety Code §181.105), the following information is provided to assist consumers in understanding their rights related to health care records, regulatory contact information, and the complaint process.

Requesting Your Health Care Records

Clients have the right to request access to or copies of their health care records.

How to request records:

• Submit a written request to: intentionallyresilient@gmail.com
• Requests must include:
  • Client’s full name
  • Date of birth
  • Signature authorizing release of records
  • Records will be provided within the timeframe required by Texas law.
  • Reasonable fees may apply, as permitted by law.

If you have questions about requesting records, please contact Intentionally Resilient LLC at intentionallyresilient@gmail.com or at (346) 435-8368.

Contacting the Texas Behavioral Health Executive Council (BHEC)Consumers may contact the **Texas Behavioral Health Executive Council**, the regulatory agency that oversees licensed marriage and family therapists in Texas, with questions regarding licensure or regulatory matters.

Filing a Consumer Complaint

Consumers may file a complaint regarding services received with the Texas Office of the Attorney General – Consumer Protection Division.

File a complaint online:
[https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint]